THE JOHNS FAMILY AGENCYCUSTOMER SERVICE CENTER NO MATTER WHAT YOU NEED, WE'RE HERE TO HELP BILLING & PAYMENTS Find billing and payment info for our insurance carriers. SUBMIT A CLAIM Contact info for your insurance companies claims center. CERTIFICATE REQUEST Request a certificate of insurance for your policy. REQUEST ID CARDS Request an ID card for your car, boat, or motorcycle policy. VEHICLE CHANGE REQUEST Request changes to your auto policy here.